Return and Refund Policy

If for any reason you are not satisfied with your order, please contact us. At Olélys, we do everything possible to ensure our customers are completely satisfied with the product they have purchased.

Below are some frequently asked questions about our return policy:

How long do I have to make a return?

You may return a product within 30 days of receiving it from our supplier.

What are the return conditions?

Products ordered by mistake may be returned if they are unused and in their original packaging. Personalized products, such as custom-made items, cannot be returned.

How long does it take to receive a refund?

A full refund will be issued via the original payment method once we have received the products, inspected them, and confirmed that they have not been opened. All customers must contact us after shipping the package and provide tracking information so that we can process the refund.

Most financial institutions take an average of 3–5 business days to process the refund.

Do I have to pay return shipping costs?

Yes, all customers are responsible for return shipping costs. We recommend sending the package with a tracking option, as we cannot be held responsible for lost returns.

Can I return my product without contacting you?

You must contact us before initiating a return, as the return address may differ from the original shipping address.

How can I contact you?

You can email us at support@olelys.com or fill out the form below. We always guarantee a response within 24 hours and will be happy to assist you!

My product is damaged, what should I do?

For faster processing, you may attach a photo showing the poor quality or damage of the item. The best photos are taken on a flat surface, with the logo and defect clearly visible. This information will be used to assist you with your order and to prevent future issues.

If you have received a damaged or defective product, please contact us within 14 days of receipt.

It may happen that you are not satisfied with your order. At Olélys, we want to ensure you are fully satisfied with your purchase. That is why we offer a return policy to eliminate your concerns. Below are the details of our policy.

Important Notice Regarding Cancellations

Due to the rapid processing of bulk orders, it is not possible to cancel an order once it has been placed. We understand that this may be frustrating, but our logistics processes do not allow cancellations after the order has been confirmed.

Note: If the customer refuses delivery or fails to collect their order within the allotted time (generally 5 to 7 days), we (the merchant) are not responsible for the refusal of delivery and no refund will be issued.

General Return Conditions

• Returns are accepted within 30 days of receiving the product.

• The product must be unused, undamaged, and in its original packaging.

• Liquids, such as certain beauty products, must not have been opened or used.

• Please include the original invoice or proof of purchase.

Returns

Not satisfied with your order or selected the wrong size? No problem! You may return or exchange your order within 30 days of receipt.

Return in 4 Simple Steps

1. Email support@olelys.com to request a return form. Carefully read the conditions in the form before sending the product back to our logistics center.

2. Complete the return form.

3. Send your order with the completed form to the provided address. Please note that you are responsible for return shipping costs. Make sure the package has a tracking number.

4. After receiving the package, we will refund the purchase amount to your bank account within 5 days.

Exchange in 4 Simple Steps (Size Issue)

1. Email support@olelys.com stating your order number and the new desired size. You will then receive an exchange form.

2. Complete the exchange form.

3. Send your order with the completed form to the provided address. Make sure the package has a tracking number.

4. Once the package is received, we will send you the correct size free of charge.

Exchange in 4 Simple Steps (Defective Product)

1. Email support@olelys.com and attach photos or a short video of the defective product. Briefly describe the issue.

2. Our team will review the product based on the images/videos.

3. If the claim is approved, our team will send you a replacement product free of charge.

4. Our customer service team will provide tracking information for the replacement shipment so you can follow its delivery.

If you have any questions, contact us by email: support@olelys.com

IMPORTANT NOTE: Before returning products to the return address, you must complete the return form and include it in the package. Contact our customer service by email at support@olelys.com to receive the return form.

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